Terms and conditions

RETURNS

Absolutely no merchandise will be accepted for return without written authorization. Returns accepted within 30 days only. Re-stocking fee of 15% applied to returned merchandise. Our return policy:

Fullsendflag, Inc. will issue a credit for merchandise returned within 30 days of the purchase date. Return shipping costs are the responsibility of the customer unless an error was made on the part of Fullsendflag, Inc. Items being returned must be in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Some items may be subject to a 15% re-stocking fee. Please send any returns to our address printed on your receipt. Made-to-order, Custom items and Indoor flags with pole sleeve & fringe are NOT returnable. Please e-mail us with any questions you may have about returns.

INCORRECT ITEM RECIEVED (Shipping Error)

While we make every effort to ensure you receive your order correctly, sometimes shipping/picking errors will occur. In the event we shipped an incorrect item, please notify us and we will promptly rectify the error.

Our policy: We will mail you a prepaid return label to ship the incorrect item back to us via UPS. Once the incorrect item is returned to us, we will ship your correct item at no cost to you. Alternatively, we can enter a new order for your correct item. You will be billed for the replacement merchandise, but not for shipping. In the package with the replacement order will be a prepaid return label to ship back to us the incorrect item. Once the incorrect item is received at our warehouse, full merchandise credit will be issued to the credit card used for the initial purchase.

Under NO circumstances will we ship a replacement item free of charge without first receiving the incorrect item back to our warehouse. Furthermore, we will ship your replacement goods in the same manner as your original shipment. Example: If your original order was shipped UPS Ground, so will your replacement order. Under NO circumstances will we ship your replacement order in an expedited manner (example: UPS Next Day Air) unless the original order was placed that way.

SPECIAL QUOTES

We would be pleased to provide quotes on custom items, large quantities, and other special requests. All prices quoted apply to specified quantities only. If quantities change after initial quote, another quote may be required.

PRICING ERRORS

Although we make every effort to be certain our website shows up-to-date pricing, all orders are subject to pricing approval upon order submission. If a difference in price occurs, you will be notified and have the opportunity to cancel your order or proceed at the current, corrected price.

TRADEMARKS & LICENSING

Artwork or other materials submitted by you or your client for our use in producing an order will be accepted as being in full compliance with all laws regarding copyrights, trademarks, patents, licenses, and other similar types of protection. You and/or your client agree that, by submitting artwork for our use, these laws will not be violated and this company shall not be held responsible for compliance with such laws.